Privacy Policy

Better Than a Skip
Website: betterthana.skip.co.uk
Last Updated: 08.08.2025

1. Introduction

Better Than a Skip (trading name of Peplow Logistics & Recruitment Ltd) is committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us for waste removal services in Walsall and the West Midlands.

2. Who We Are

Data Controller:
Peplow Logistics & Recruitment Ltd (Trading as “Better Than a Skip”)
[Insert Business Address]
Walsall, West Midlands
Email: info@betterthanaskip.co.uk
Phone: 07491 793414

3. Information We Collect

3.1 Information You Provide to Us

When you contact us through our website, phone, or email, we may collect:

  • Your name
  • Contact telephone number
  • Email address
  • Home or business address
  • Details about your waste removal requirements
  • Any other information you choose to provide when making enquiries or booking services

3.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website information
  • Cookie data (see our Cookie Policy)

3.3 Information from Third Parties

We do not actively collect personal information from third parties about you.

4. How We Use Your Information

4.1 Primary Purpose

We use your personal data only with your consent when you contact us, and solely for the following communication purposes:

  • To contact you back regarding your waste removal enquiries
  • To discuss your specific requirements and questions
  • To provide quotes for our services
  • To arrange and confirm booking details
  • To provide customer service and support
  • To fulfil our contractual obligations for waste removal services

4.2 Legal Basis for Processing

We process your personal data based on:

  • Consent: When you voluntarily provide information by contacting us
  • Contract: To perform our waste removal services
  • Legitimate Interests: To respond to enquiries and provide customer service

5. Data Sharing and Third Parties

We do not pass your personal data to any third parties. Your information is used exclusively for our internal communication purposes to provide you with waste removal services.

5.1 Exceptions

We may only disclose your personal information if:

  • Required by law or legal proceedings
  • To protect our rights, property, or safety
  • With your explicit consent
  • To our professional advisers (lawyers, accountants) under confidentiality agreements

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Accidental loss or destruction
  • Malicious attacks
  • Unlawful processing

Security measures include:

  • Secure data storage systems
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

  • Active enquiries: Until resolved or 12 months if no service is booked
  • Completed services: Up to 7 years for business and tax purposes
  • Marketing communications: Until you withdraw consent

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

8.1 Right of Access

Request a copy of the personal data we hold about you.

8.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

Request limitation of how we use your personal data.

8.5 Right to Data Portability

Request transfer of your data to another service provider.

8.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

8.7 Rights Related to Automated Decision Making

We do not use automated decision-making or profiling.

9. Exercising Your Rights

To exercise any of your rights, please contact us:

Email: info@betterthanaskip.co.uk
Phone: 07491 793414

Post: 7 Vicarage, Wednesbury, WS10 9DW

We will respond to your request within one month. If your request is complex, we may extend this period by up to two months and will notify you accordingly.

10. Cookie Policy

10.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience and allow certain features of our website to function properly.

10.2 How We Use Cookies

Better Than a Skip uses cookies to:

  • Remember your preferences and settings
  • Understand how you use our website to improve our services
  • Ensure our website functions properly across different devices and browsers
  • Provide relevant information about our waste removal services

10.3 Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly and cannot be switched off. They enable core functionality such as:

  • Security and authentication
  • Remembering your cookie preferences
  • Maintaining session information during your visit

Performance and Analytics Cookies

We may use analytics tools (such as Google Analytics) to understand:

  • Which pages are most popular
  • How visitors navigate through our website
  • How to improve our website performance
  • General demographic information about our visitors

These cookies help us provide better waste removal services by understanding what information our Walsall and West Midlands customers find most useful.

Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced features such as:

  • Remembering your location for service area information
  • Customizing content based on your previous visits
  • Improving the quote request process

10.4 Third-Party Cookies

We may use third-party services that place cookies on your device, including:

  • Google Analytics: To understand website usage and improve our services
  • Google Maps: To display our service areas and provide location-based information
  • Contact Form Plugins: To ensure our enquiry forms work properly

10.5 Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored on your device
  • Delete cookies individually or all at once
  • Block cookies from specific websites
  • Block all cookies (though this may affect website functionality)

Opting Out of Analytics

To opt out of Google Analytics tracking, you can:

  • Install the Google Analytics Opt-out Browser Add-on
  • Use your browser’s “Do Not Track” setting
  • Contact us to request exclusion from analytics tracking

10.6 Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by:

  • Adjusting your browser settings
  • Contacting us at info@betterthanaskip.co.uk
  • Using cookie preference tools if available on our website

10.7 Updates to Our Cookie Policy

We may update this Cookie Policy to reflect changes in:

  • The cookies we use
  • Legal requirements
  • Our website functionality

Any changes will be reflected in the “Last Updated” date at the top of this Privacy Policy.

10.8 Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us:

  • Email: info@betterthanaskip.co.uk
  • Phone: 07491 793414

Note: This Cookie Policy forms part of our overall Privacy Policy. By using our website and services, you agree to both policies working together to protect your privacy while providing you with the best possible waste removal service in Walsall and the West Midlands.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Legal requirements
  • Technology developments

Any changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated directly where possible.

12. Complaints

If you believe we have not handled your personal data in accordance with this policy or your rights under GDPR, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

13. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact us:

Better Than a Skip
Email: info@betterthanaskip.co.uk
Phone: 07491 793414
Address: 7 Vicarage, Wednesbury, WS10 9DW
Website: betterthana.skip.co.uk

This Privacy Policy demonstrates our commitment to protecting your privacy and complying with UK data protection laws. We will only use your personal information as described in this policy and with your consent.